United Airlines to Implement New Boarding Policy to Reduce Time
United Airlines has announced that it will be implementing a new boarding policy starting on October 26th. The new policy aims to prioritize passengers seated at window seats, followed by those in middle seats, and finally aisle seat passengers. This change is expected to reduce boarding time by up to two minutes.
However, it is important to note that certain pre-boarding groups, such as unaccompanied minors and individuals with disabilities, will not be affected by this new policy. Additionally, passengers in boarding groups one through three, which typically include individuals with window seats and exit row seats, will also remain unaffected.
Under the new policy, group four will be designated for passengers with middle seats, while group five will be for passengers with aisle seats. This revised boarding process will be applicable not only to U.S. domestic flights but also to flights heading to the Caribbean, Canada, and select Central and South American cities.
The decision to introduce this new policy comes as United Airlines has observed an increase in boarding times since 2019. In an effort to determine the effectiveness of their new approach, the airline conducted tests at five different airports. The new policy, aptly named WILMA, is expected to streamline the boarding process, enhancing efficiency and customer satisfaction.
United Airlines’ initiative to revamp their boarding process reflects their ongoing commitment to improving the travel experience for their passengers. By prioritizing window seat passengers, followed by middle seat passengers, and then aisle seat passengers, United Airlines aims to create a seamless and efficient boarding process.
As the implementation date nears, travelers can look forward to a smoother boarding experience, with reduced wait times and increased efficiency. United Airlines’ dedication to enhancing the customer journey is evident in their decision to introduce this new policy, demonstrating their commitment to providing the best possible service to their passengers.
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