Last week, a bug in the Starlink system left several users locked out of their accounts, causing frustration and inconvenience. The bug, which was caused by an overzealous fraud detection system, falsely flagged legitimate accounts as fraudulent.
Affected users received an email titled “False Positive Fraud Account Correction,” alerting them to the issue. However, not all users have been able to regain access to their accounts, despite the email notification. Starlink, the company behind the technology, acknowledged the problem and assured users that they are actively working to resolve any modifications made to the accounts during the past week.
Users were advised to wait until the end of the week before filing a ticket if they were still experiencing account issues. The bug primarily impacted new users who had ordered the Starlink service but had not yet set up their dishes, making it even more challenging for them to start their Internet service.
Adding to the frustration, limited customer support options compounded the issue and made it difficult for users to find a resolution. The account recovery page was not functioning, and users were unable to submit support tickets. Contacting Starlink through their customer support email address yielded mixed results, leaving many customers feeling stranded.
One user even reported a complete loss of Internet service after receiving the “False Positive Fraud Account Correction” email, highlighting the severity of the bug’s impact. Furthermore, users who were able to regain access to their accounts were instructed to choose the “Resume Service” option. However, some users reported continued difficulties logging in, further exacerbating the problem.
Service interruptions coincided with account lockouts for some users, further complicating the situation and causing additional frustrations. Despite these challenges, Starlink remains committed to addressing the bug and finding solutions for all affected users.
As the week progresses, Starlink is working diligently to rectify the issue and ensure that all users can access their accounts without any further disruptions. The company’s efforts are focused on resolving the situation promptly and minimizing any inconvenience caused to customers during this time.